Refund policy
When you contact us to report an issue, be prepared to provide:
- A description of issue or damage
- Photos of damaged item and item label
- Photos showing the condition of top and bottom of box it arrived in
- Photos showing the condition of the internal liners and packaging
Please also let us know if you are able to consume the item in question or if the damage will require the product to be discarded.
* Any problems with your order need to be reported as soon as you unpack your shipment.
The following reasons for a refund are covered under our policy.
• Damaged items (unrelated to carrier)
• Missing items
If you are seeking a refund for your order, please contact us to discuss the issues you have with your order.
Resolutions to reported issues may include:
• Replacement of the product in question
• A credit towards your next order
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